Terms & Conditions
Order cancellation: As long as you provide 72 hours notice, you can reschedule or cancel your order, no question asked and will receive a full refund.
Any orders cancelled after this period may not be refunded and if needed to be rescheduled will have to make a whole new booking and payment as time and preparation would already be in place for your existing order.
Emergency orders: Short notice orders are accepted subject to availability. Any orders required prior 3 days to your event may incur an additional emergency order charge at £25.
Allergies and dietary requirements :The main ingredients for each dish will be listed in the description. We do not cook directly with nuts but some ingredients we use may contain traces of nuts. If you have any allergies or dietary requirements it is down to you the customer to make sure your fully aware of the ingredients in each dish if your unsure please contact before making your order.
Price change: Prices of each dish may increase or decrease throughout the year due to what foods maybe in or out of season. Whatever price you have paid upon booking is the price you’ll be charged unless there is a price drop on the menu before your event, in this case we will refund you the difference
Rented equipment: Any rented equipment is required to be returned in the same condition you received. We will go over any equipment with you and take pictures to confirm we are both satisfied with the condition and the same process will be done upon returning equipment. £100 refundable deposit is required to rent equipment and as long as all equipment is returned without damage you’ll receive your deposit back instantly. If equipment is not returned your deposit will be forfeited and you’ll be invoiced for loss of equipment where necessary.
Order is incorrect: If you have received a incorrect order or dish please check your order confirmation and then contact us straight away. If the error is on our end we will compensate you accordingly and may even be able to change your order. If you’ve made a mistake and need to change the order you may incur an additional charge.
Areas qualified for delivery: South East and South West London, East London, West London, some parts of Essex’s and Some Parts of Kent. Please inquire if you’re unsure if your postcode falls into our delivery zone. Please note deliveries do incur a delivery fee starting at £25 depending on your required delivery location.
Payments: Payments are to be made in full and orders can be made directly on the website for our catering trays. Any other orders made are payable via Bank Transfer or a payment link and invoice will be sent to you. Payment is required immediately after booking in order to confirm your order. Please note your order is not confirmed without payment and may be cancelled
Feedback/ Complaints: Please do let us know of any feedback or complaints you may have. Our aim is to provide you with the best service possible and want to learn from any mistakes and take note of what works and what doesn’t. We will insure to try our hardest to correct any mistakes made as we value all our customers and don’t want you to feel unsatisfied with our food or service.